Milbeat Privacy Policy – Our full commitment to protecting your information

Welcome to Milbeat. We believe privacy is a fundamental right for every user. This Privacy Policy ("Policy") explains how Milbeat collects, uses, and safeguards your personal data.

This Policy applies to the Milbeat website (milbeat.pro), mobile application, and all associated services. Milbeat reserves the right to update this Policy at any time. You will be informed of any significant changes via notification or email.

This Policy has been written in English for your convenience. However, in the event of any legal dispute, the original English version shall prevail. Please contact us directly with any questions.

Milbeat collects data in a number of ways. From the registration process through to your ongoing use of the platform, various types of information are gathered automatically or directly from you.

Information Provided Directly

• Name, date of birth, and gender (collected at registration)
• Mobile Number & Email Address
• Residential address and postal code
• National ID or passport number (for KYC verification)
• Payment details (bKash/Nagad number, bank account)

Automatically Collected Information

• Device details (model, operating system, browser version)
• IP Address & Approximate Location
• Platform activity logs (login times, betting history)
• Data Collected via Cookies & Tracking Technologies
• Customer support contact history

Milbeat uses your data solely for specific, legitimate purposes. We never collect or process data beyond what is necessary.

Primary purpose of use

• Creating and managing your account and ensuring its security.
• Providing betting, gaming, and payment services.
• Verifying your identity and meeting legal obligations.
• Preventing fraudulent activity and money laundering.
• Improving the quality of user services.
• Sending you promotional offers based on your preferences (with your consent only).
• Resolving technical issues and improving the platform.
• Usage pattern analysis to promote responsible gaming.

Milbeat never sells your personal data. However, in limited circumstances it may be necessary to share certain information with trusted parties.

Who We May Share Your Information With

• Payment provider: Necessary information shared with bKash, Nagad, banks, and other partners for payment processing.
• Technology partner: Security and technology companies that support our operations, under strict confidentiality agreements.
• Legal Authorities: To comply with lawful orders from courts or government authorities.
• Fraud prevention agency: For investigations into money laundering or fraud.
• Regulatory authority: For mandatory reporting to licensing authorities.

Milbeat employs world-class technology and practices to protect your data. Security is not just a promise – our entire system is built around it.

• 256-bit TLS/SSL encryption is applied to all data transmissions.
• Sensitive data stored in the database is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Regular security audits and penetration testing conducted by independent third parties.
• Staff access to data is restricted on a "need-to-know" basis.
• Server data is stored in ISO 27001-certified data centers.
• Real-time monitoring to detect suspicious logins or activity.

Milbeat's website and app use cookies and similar tracking technologies. These help improve your experience and keep the platform secure.

Types of Cookies We Use

• Essential Cookies: For login sessions and security purposes. The platform cannot function without these.
• Performance cookies: To understand which pages are used most frequently and to support technical improvements.
• Functionality cookies: To remember your language preference and layout settings.
• Analytics Cookies: For platform usage analysis and improvement.

Cookies can be managed or disabled through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Milbeat retains your data only for as long as necessary. Data is kept while your account remains active. Certain information may be retained for a defined period even after account closure.

• Active account data: retained for as long as the account remains active.
• Transaction records: minimum 5 years as required by law.
• KYC documents: retained for up to 5 years after account closure.
• Customer support communication records: retained for up to 2 years.
• Betting logs and activity history: up to 3 years.

Once the retention period expires, data is securely deleted or anonymized. If you request account deletion, all data will be removed except where required by legal obligations.

As a Milbeat user, you have specific rights over your own data. These rights are protected under international privacy law, and Milbeat respects them in full.

Milbeat strictly prohibits registration and use of its services by anyone under the age of 18. We never knowingly collect data from minors.

If a minor is found to have registered, their account will be closed immediately and all collected data will be deleted.

Milbeat is an international platform, and in some cases your data may be processed on servers located in other countries. In such cases, we ensure your data is always protected to an adequate standard.

• Data is only transferred to countries with adequate data protection laws in place.
• Strict Data Processing Agreements (DPAs) are in place with all third parties.
• EU Standard Contractual Clauses (SCCs) are applied where required.

Milbeat may update this Privacy Policy from time to time. Users will be notified in advance of any significant changes. The date of the latest update will always be displayed at the top of this page.

Continued use of the platform after any policy changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection team.

We typically respond to all requests within 30 business days. For urgent matters, please reach us via live chat.